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Terms & Conditions

Terms & Conditions

By accessing or using this online booking system, you agree to be bound by these Terms and Conditions. If you do not agree, please do not use this site or submit a booking request.

1. Purpose of the Booking System

This website and booking system are provided to allow clients to request appointments with H.G. Aucamp Prokureur Attorneys. Submitting a booking request does not constitute legal advice, nor does it create an attorney–client relationship until confirmed by the firm.

2. Appointment Requests

  • All bookings are subject to availability and confirmation.
  • An appointment is only confirmed once you receive written confirmation (email or SMS).
  • The firm reserves the right to reschedule or cancel appointments where reasonably necessary.

3. Accuracy of Information

You agree to provide accurate, complete, and current information when making a booking. The firm will not be responsible for delays or issues caused by incorrect or incomplete details.

4. Cancellations and No-Shows

  • If you are unable to attend an appointment, please cancel or reschedule as soon as possible.
  • Failure to attend a confirmed appointment without notice may result in future bookings being limited.
  • The firm may apply consultation or cancellation fees where applicable and permitted by law.

5. Fees and Payments

Unless expressly stated otherwise, submitting a booking request does not imply that services are free of charge. Fees, consultation rates, and payment terms will be communicated separately and agreed upon where applicable.

6. Confidentiality

Reasonable steps are taken to protect information submitted through this website. However, you should not submit highly sensitive or confidential information via the booking form. Formal legal instructions should be provided directly to the firm after confirmation of an appointment.

7. Use of the Website

You agree not to misuse this website or booking system, including but not limited to:

  • Submitting false or misleading booking requests
  • Attempting unauthorised access to the system
  • Disrupting the availability or security of the service

8. Limitation of Liability

The firm will not be liable for any direct or indirect loss arising from the use of, or inability to use, this booking system, except where liability cannot be excluded under applicable law.

9. Privacy and Data Protection

Personal information is processed in accordance with the Protection of Personal Information Act (POPIA). For more information on how your data is collected, used, and protected, please refer to our Privacy Policy.

10. Changes to These Terms

The firm reserves the right to update or amend these Terms and Conditions at any time. The version published on this website at the time of use will apply.

11. Governing Law

These Terms and Conditions are governed by the laws of the Republic of South Africa. Any disputes shall be subject to the jurisdiction of South African courts.

Last updated: 2026

Privacy Policy

Privacy Policy

H.G. Aucamp Prokureur Attorneys (“the Firm”, “we”, “us”, or “our”) is committed to protecting your personal information and respecting your privacy in accordance with the Protection of Personal Information Act, 4 of 2013 (POPIA).

This Privacy Policy explains how personal information is collected, used, stored, and protected when you use this website and the online appointment booking system.

1. Personal Information We Collect

When you use our booking system or contact us, we may collect the following information:

  • Full name
  • Contact details (email address and telephone number)
  • Appointment details and preferences
  • Information voluntarily provided in booking notes or messages
  • Technical information such as IP address, browser type, and device data (where applicable)

2. How We Collect Personal Information

Personal information is collected when you:

  • Submit an appointment request via the website
  • Contact us by email or telephone
  • Interact with the website (including via cookies, where consent is given)

3. Purpose of Processing

We process personal information for the following purposes:

  • To manage and confirm appointment requests
  • To communicate with you regarding bookings or enquiries
  • To comply with legal and regulatory obligations
  • To improve the functionality and security of our website

4. Legal Basis for Processing

Personal information is processed in terms of POPIA on the following lawful grounds:

  • Your consent (where required)
  • Performance of a contract or steps taken prior to entering into a contract
  • Compliance with a legal obligation
  • Legitimate interests of the Firm, provided such interests do not override your rights

5. Cookies and Similar Technologies

This website uses cookies that are necessary for the booking system to function correctly. Optional cookies (such as analytics cookies) are only used with your consent.

You can manage your cookie preferences at any time via the cookie notice or by reviewing our Cookie Policy.

6. Disclosure of Personal Information

We do not sell or trade your personal information. Your information may be shared only:

  • With authorised staff members for booking and administrative purposes
  • With service providers who assist in operating the website or booking system (under confidentiality obligations)
  • Where required by law, regulation, or court order

7. Data Security

We take reasonable technical and organisational measures to protect personal information against loss, unauthorised access, disclosure, or misuse. These measures include secure hosting, access controls, and system monitoring.

8. Data Retention

Personal information is retained only for as long as necessary to fulfil the purposes outlined in this policy, unless a longer retention period is required or permitted by law.

9. Your Rights

In terms of POPIA, you have the right to:

  • Request access to your personal information
  • Request correction or deletion of inaccurate or outdated information
  • Object to the processing of your personal information in certain circumstances
  • Withdraw consent where processing is based on consent

10. Complaints

If you believe that we have not complied with POPIA, you may lodge a complaint with the Information Regulator of South Africa.

Information Regulator (South Africa)
Website: https://www.justice.gov.za/inforeg/

11. Changes to This Policy

We reserve the right to update this Privacy Policy from time to time. The latest version will always be available on this website.

Last updated: 2026